Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, contact us for support, or use our services. This may include:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Communication preferences and settings
- Payment information (processed securely through third-party providers)
- Feedback, reviews, and survey responses
Automatically Collected Information
When you use our services, we automatically collect certain information about your device and usage patterns:
- IP address, browser type, and operating system
- Device identifiers and device characteristics
- Pages visited, features used, and time spent on our platform
- Referring websites and exit pages
- Geographic location information (general area only)
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and collect information about how our services are used. These include:
- Essential cookies required for service functionality
- Analytics cookies to understand user behavior and improve our services
- Preference cookies to remember your settings and choices
- Marketing cookies (with your consent) to deliver relevant advertisements
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Provide and maintain our services
- • Process transactions and send related information
- • Provide customer support and respond to inquiries
- • Send important updates about your account
Service Improvement
- • Analyze usage patterns to enhance user experience
- • Develop new features and functionality
- • Conduct research and analytics
- • Monitor and prevent technical issues
Communication
- • Send service-related notifications
- • Respond to customer support requests
- • Provide requested information and updates
- • Send promotional communications (with consent)
Security & Compliance
- • Protect against fraud and unauthorized access
- • Comply with legal obligations and requirements
- • Enforce our terms of service
- • Investigate and prevent violations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users, including cloud hosting, payment processing, email services, and analytics providers.
Legal Requirements
We may disclose information when required by law, such as to comply with legal processes, respond to government requests, or protect our rights, property, or safety, as well as the rights and safety of our users and others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Consent and Aggregated Data
We may share non-personally identifiable information in aggregated or anonymized form for research, marketing, or other purposes, and with your explicit consent when required.
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure data centers with access controls
- • Regular security audits and monitoring
- • Automated threat detection and response
- • Encrypted data storage and backup systems
Organizational Measures
- • Employee training on data protection
- • Access controls and authentication
- • Confidentiality agreements and policies
- • Incident response procedures
- • Regular compliance assessments
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any security incidents that may affect your information.
5. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- • Request access to your personal information
- • Obtain a copy of your data in a portable format
- • Review how your information is being used
Control and Correction
- • Update or correct inaccurate information
- • Delete your account and personal data
- • Restrict processing of your information
Communication Preferences
- • Unsubscribe from marketing emails
- • Adjust notification preferences
- • Opt out of data sharing for marketing
Legal Rights
- • Object to certain types of data processing
- • File a complaint with regulatory authorities
- • Seek legal remedies for violations
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity before processing your request.
6. International Data Transfers
Our services are hosted in the Philippines and may involve the transfer of information to other countries where our service providers operate. When we transfer personal information internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions where available
- Binding corporate rules for intra-group transfers
- Other lawful transfer mechanisms
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
7. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For users between 13 and 18 years old, we require parental consent before collecting certain types of personal information, in accordance with applicable local laws and regulations.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our retention practices include:
Account Information
Retained while your account is active and for up to 7 years after account closure for legal and business purposes.
Transaction Records
Financial records are retained for 7 years in accordance with applicable tax and accounting regulations.
Communication Records
Support inquiries and correspondence are retained for up to 3 years for customer service and quality improvement.
Analytics Data
Aggregated and anonymized usage data may be retained indefinitely for research and statistical purposes.
9. Third-Party Links and Services
Our platform may contain links to third-party websites, services, or applications that are not owned or controlled by uiverse. This privacy policy does not apply to these third-party services, and we are not responsible for their privacy practices.
Important Notice
We encourage you to review the privacy policies of any third-party services you visit or use. When you leave our platform, we recommend carefully reading the privacy policy of each site you visit.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Post the updated policy on our website with a new "Last updated" date
- Send email notifications to registered users about significant changes
- Display prominent notices on our platform for major updates
- Provide additional notice for changes requiring user consent
Your continued use of our services after the effective date of any updated privacy policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Privacy Team
Business Hours
Response Time: We aim to respond to privacy-related inquiries within 48 hours during business days.
12. Legal Basis for Processing
Where applicable, we process personal data based on the following legal grounds:
| Legal Basis | Processing Activities |
|---|---|
| Contract Performance | Service provision, account management, payment processing |
| Legitimate Interest | Service improvement, security measures, fraud prevention |
| Consent | Marketing communications, optional cookies, promotional activities |
| Legal Obligation | Financial record keeping, compliance with legal requirements |
| Vital Interests | Safety and security measures, emergency contact situations |
This privacy policy is effective as of the date stated above and applies to all users of uiverse.world services.